Customer Services Advisor

Description:

At NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purpose to raise standards in housebuilding and protect homeowners.

Why you should join us

We are a modern, lifestyle and family friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working. We need passionate, talented and driven people to join us on this journey.

We encourage our colleagues to work flexibly. We don’t promise we can offer you exactly what you want, but we are always happy to talk flexible working.

Responsibilities:

What you’ll be doing

You will be working within our busy customer contact team to provide excellent service, mainly to conveyancers and homeowners for any general queries about NHBC and specifically to ensure the NHBC policy is in place for new homeowners.

• Perform daily tasks within SLA’s to help the team deliver their targets which will include, dealing with calls, emails and web enquiries relating to our online Services and processing work queues
• Handling inbound and outbound calls, emails, webchat and online queries to/from Builders/Developer customers / Solicitors / Housing Associations
• Process payment and document requests
• Be aware of the requirements of the business and our customers and escalate matters where necessary

Qualifications:

The ideal candidate will have

• Competency using Microsoft Word, Excel and outlook
• Strong customer and administration skills
• Experience within a call centre and operational environment
• Strong interpersonal and communication skills - written, questioning, listening and verbal – (either over the telephone or on-line)
• Self-motivation and able to prioritise own workload and take ownership of tasks