Customer Services Host

Description:

Responsibilities
 

• This role is back of house focusing on emails, live chat, and social media channels
• Email communications and phone calls to guests
• Respond to guest feedback and enquiries via Social media channels (Facebook, Instagram and X)
• Use our live chat service, messaging guests
• Report any trends in feedback to management on a regular basis
• Deal with both feedback and enquirers, both pre and post visit and ensuring we keep to our agreed SLA Response time
• Provide a bespoke service to all guests and resolve feedback to the highest standard
• Shifts are normally 9am – 5pm, Monday-Sunday with some differing hours during event periods in line with park opening times
   

Qualifications & Experience

No previous experience required , just enthusiasm and eagerness to learn!

Show us you’re guest obsessed by being positive and helpful.

Go together to show our guests that’s you care!