Customer Services Manager

Description:

Our libraries form an important part of our social and cultural infrastructure across the borough; they are free to access and are trusted places offering a range of quality services that are used by thousands of residents every year.

We’ve just started on a new four-year-plan for our libraries which focuses on ensuring our libraries deliver a sustainable service that is fit for the modern digital world and accessible to all. The strategy includes plans to;

• Introduce partnerships with local organisations and national reading agencies to increase support for reading and lifelong adult learning.
• Improve the provision of help and information for people seeking employment and training opportunities.
• Transform library spaces into local digital hubs with library staff trained in digital skills.
• Improve access to digital resources and study space for learners and young people with a view to piloting extended opening hours.
• Establish libraries as welcoming community hubs and warm spaces to support residents by providing advice and information in a comfortable environment.
• Offer residents activities that promote good health and provide information to make informed choices about their wellbeing.
• Transform our libraries into cultural hubs, where children and adults can take part in creative workshops
• Offer more activities for older residents to volunteer, socialise and meet friends, to help tackle isolation and reduce loneliness.