Customer Success Account Manager

Description:

Forcepoint is seeking a Customer Success Account Manager for the Nordics region to manage post-sales customer relationships and ensure customer success with Forcepoint’s cybersecurity solutions. This role is responsible for delivering value, support, and advocacy to customers, starting from pre-sales through post-sales adoption. The position requires building strong professional relationships with key decision-makers and operational staff within customer accounts.

Key Responsibilities:

• Manage a portfolio of customer accounts from signature to renewal

• Ensure customers achieve desired outcomes and value from Forcepoint investments

• Build and maintain trust and relationships at executive and technical levels

• Collaborate with Sales, Onboarding, Professional Services, Tech Support, and Partners to drive account value and retention

• Monitor customer utilization, health scores, and create action plans for at-risk accounts

• Conduct regular customer meetings and account reviews

• Analyze customer data to improve experience and identify expansion opportunities

• Track Success KPIs in tools like Salesforce and Gainsight

• Forecast renewals and expansion opportunities and manage contract renewals

• Fluency in a Nordics language is required

Core Competencies:

• Commitment to customer satisfaction and results

• Effective communication and presentation skills at all levels

• Service orientation and strong task ownership

• Cross-functional thinking and process orientation

• Creativity and attention to detail in solving customer problems

• Technical knowledge of Forcepoint products

• Ability to drive account expansion