Customer Success Engineering

Description:

WalkMe, the pioneer of the Digital Adoption Platform (DAP), is dedicated to empowering business leaders to unlock the full potential of technology. Their platform drives digital transformation by helping employees become more efficient, executives gain better visibility into digital usage, and organizations maximize the value of their digital assets.

The Customer Success Engineering (CSE) role is a highly technical position within WalkMe, working directly with customers to ensure success with the platform. The role involves supporting all customer success (CS) regions with customer engagements, providing technical expertise, and delivering solutions that drive customer value.

Key Responsibilities:

• Implement small scope, high-impact WalkMe solutions to drive value for at-risk or high-opportunity customers.

• Provide technical support for WalkMe products, including configuration, troubleshooting, and best practices.

• Assist with the implementation and integration of WalkMe solutions.

• Develop and maintain strong relationships with customers, acting as a trusted advisor.

• Collaborate with internal teams (sales, product, support) to resolve customer issues and advocate for customer needs.

Requirements for Success:

• Proven time management skills.

• In-depth knowledge and technical aptitude of WalkMe products.

• Expanded knowledge of deployment and integration capabilities is a plus.

• Ability to pivot tasks quickly and learn new functionality.

• A consultative approach with a focus on value during enablement and development.

• Excellent written and verbal communication skills.

Team Lead Qualifications:

• Experience with detailed scoping of requirements and time to complete.

Key Performance Indicators (KPIs):

• Customer impact measured via UFR (Usage, Feedback, Results) Improvement.

WalkMe seeks diverse talent to better meet the needs of global communities and clients, welcoming applicants from a range of perspectives and backgrounds.