Customer Success Manager

Description:

As a Customer Success Manager, you’d serve as the platform expert and ensure value optimization for a portfolio of accounts. You will rely on scaled and strategic engagement techniques to support a diverse user base and interface with key stakeholders to align on business goals & objectives. You have experience managing complex software solutions, multiple client stakeholders, and proactive account strategy. You leverage your consultative skills and commercial acumen to identify customer needs to build long-term solutions that ensure strong retention outcomes along with opportunistic growth.

AI Innovation at Dataminr Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.

Regenerative AI: our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here.

Agentic AI: we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Learn more here Multimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here.

The opportunity

• Be an expert on Dataminr’s platform with a deep understanding of open source and social media analytics
• Learn client mission and operational processes in order to integrate Dataminr into their workflows and recommend best practices
• Hold direct commercial responsibility–owning the end-to-end renewal lifecycle/process and driving account growth initiatives–for a dedicated portion of your portfolio, while also partnering seamlessly with Account Managers who lead the commercial process on shared accounts
• Develop deep insights regarding customer use cases, internal decision making nuances, budget cycles, and other key information necessary to secure renewals and spot expansion opportunities
• Strategically navigate and influence stakeholders in the buying process including users, influencers and budget decision makers
• Collect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams

What You Bring At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don’t meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.
 

• Native French or full working proficiency
• 6-8+ years of enterprise software or SaaS customer success/account management with a demonstrated track record of owning customer renewals and driving commercial growth
• Strong commercial acumen with experience navigating complex renewal cycles, negotiating, and strategizing account expansion
• Experience providing product support at the user level, with a strong focus on delivering the best possible client experience
• Knowledge and/or experience of publicly available information and social media analysis efforts of enterprise organizations, including but not limited to corporate security, risk, or crisis management a plus
• Highly accountable and detail-oriented, with the self-motivation to execute on multiple competing priorities and deadlines in a fast-paced environment