Customer Support Representative

Description:

We pride ourselves on our exceptional customer service which is unmatched in our industry. As a Customer Support Representative, you’ll play an integral part in upholding our customer service standards and reputation. In this role you’ll interact with customers via in-person, telephone and web chat communication, dealing with setup queries, printing/product related queries, delivery & shipping issues, returns, onboarding and other related subjects of support.

Responsibilities

• Adopt and deliver our ‘think boutique’ approach to customer service
• Help walk-in clients on-site at theprintspace, London
• Manage incoming calls and chats/emails (Zendesk) in a swift manner
• Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable
• Manage and resolve customer complaints, escalate to concerned authority when necessary
• Build sustainable relationships and trust with customers through open, honest and interactive communication
• Provide accurate & complete information to improve customer satisfaction leading to noticeable results

The Candidate

• Has an appreciation of art and photography
• Experience in a customer service or a customer interactive/facing role
• Fluent in English
• Strong interpersonal skills and adaptability to different personality types
• Highly driven, with a passion for delivery exceptional standards