Description:
Are you looking to return to Customer Services after a career break? Are you struggling to find flexible jobs that fit around your family life/ caregiving?
At ivee, we’re on a mission to help every person return to meaningful, flexible work after a career break. Our community provides upskilling, mentoring and access to job opportunities with vetted flexible employers, so that you don't have to settle for less.
Press apply to express your interest.
How does ivee work?
- Sisters Amelia and Lydia were inspired to build ivee after watching one of their parents struggle to return to work. They set out on a mission to address the unjust penalties faced by parents for taking career breaks - penalties that often halt their professional journeys altogether.
- Through ivee, you can gain access to a like-minded community of returners and connect with those on a similar journey through webinars and events (coffee mornings, wine tastings and more!). Plus, you’ll find guides, templates and resources to help you on your return-to-work journey.
- And of course, you’ll have access to our jobs marketplace, designed specifically for returners! We ensure every role on ivee can genuinely offer flexible working arrangements and foster a positive, inclusive culture.
The roles:
At ivee, you’ll be introduced to a mix of roles, including (but not limited to!):
- Customer Service Manager: Ideal for those with a passion for leading teams and improving customer satisfaction. This role involves overseeing the customer service department, ensuring effective communication, and driving improvements in service quality.
- Customer Support Specialist: Perfect for individuals who love helping others and solving problems. Responsibilities include addressing customer inquiries, resolving issues, and providing support across various channels, ensuring a seamless customer experience.
- Customer Success Representative: Great for those focused on building long-term relationships with customers. This role focuses on ensuring customers achieve their desired outcomes with the company's products, providing proactive support, and increasing customer retention.
- Customer Service Data Analyst: Suited for individuals skilled in interpreting customer service data. This role involves analysing service metrics, tracking customer satisfaction trends, and providing insights to enhance service quality and operational efficiency.
Press apply to express your interest.
Who We're Looking For:
At ivee, we deeply value key soft skills (and so do the employers on our platform). We know that parents have honed these skills during their time away from the workforce. Skills like:
- Exceptional communication
- Empathetic relationship building
- High motivation and goal orientation
- Proactive learning
- Passion for making a difference
- Enthusiasm for a dynamic, impactful work environment
- Eagerness to tackle new challenges