Data Analyst

Description:

We are seeking a motivated and experienced Data Analyst in IT Asset Management to join a dynamic team within a leading global financial services firm. This role is ideal for professionals with a strong background in business analysis and a solid understanding of IT Service Management (ITSM), ITIL frameworks, and IT Asset and Configuration Management practices.
You will play a pivotal role in aligning business data requirements with technology solutions, specifically focusing on ServiceNow CMDB/AMDB data models. If you are passionate about data integrity, system integration, and cross-functional collaboration, we want to hear from you.
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Key Responsibilities
* Elicit, document, and actively manage data requirements across multiple business and technical functions
* Perform cross-functional analysis to identify synergies, inconsistencies, and gaps in data management processes
* Collaborate closely with data architects and platform owners to identify and validate technical implementation options
* Conduct data lineage and discrepancy analysis across systems, ensuring consistency and compliance with standards
* Serve as a liaison between business stakeholders and technology teams
* Develop and maintain data documentation and deliverables
* Track milestones, raise risks/issues, and support change control processes
* Support deployment and adoption of data architecture initiatives across programs
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Skills & Experience Required
* Minimum 5 years of experience in data or business analysis roles
* Strong hands-on experience with SQL and relational databases
* At least 2 years of hands-on experience working with ServiceNow, especially CMDB/AMDB
* Experience in data architecture, data lineage analysis, and IT inventory systems
* Ability to interpret technical documentation, scripts, and configuration files
* Familiarity with ITSM and ITIL frameworks
* Strong communication, collaboration, and problem-solving skills
* Comfortable working in agile and waterfall environments
* Highly organized with excellent time management and attention to detail
* Self-motivated and able to work independently across distributed teams
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Desirable Qualifications (Not Mandatory)
* Background in the financial services industry
* Agile or program management certifications
* ServiceNow Administrator or Developer certifications
* ITIL certification
* Familiarity with data visualization or analytics tools
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Work Environment & Culture
Based in the centrally located Glasgow office, this role offers an exceptional working environment with access to an onsite gym, restaurant, and career progression opportunities. You'll join a diverse and inclusive culture that values integrity, excellence, and collaboration. Flexible working arrangements are available to support work-life balance.