Data Centre Manager

Description:

The Data Centre Manager (DCM) is a senior onsite leadership role, responsible for the overall performance, safety, and operational excellence of 2 of Pulsant's Data Centre’s (DC’s) in the Newcastle upon Tyne region.

This role oversees people management, facility operations, compliance, budgeting, and third‑party activity, ensuring a secure, efficient, and high‑availability environment for clients. The DCM partners closely with internal stakeholders to support client retention and growth and represents the site during client visits. Success is measured through client and team satisfaction, site uptime, energy efficiency (PUE), and effective cost control.

One of the sites has recently had mechanical and electrical infrastructure upgrades and is a leading site for Pulsant in terms of PUE. More details on the sites are available in the links below:
https://www.pulsant.com/colocation-newcastle-central-datacentre
https://www.pulsant.com/colocation-newcastle-ne2

Key responsibilities:
 

• Lead, develop, and support the onsite team while role‑modelling company values and behaviours.
• Ensure full compliance with Health & Safety, security procedures, and industry accreditations.
• Oversee staffing, scheduling, and resourcing.
• Manage site budgets, control costs, and oversee both Opex and Capex expenditure.
• Own all maintenance activities, including PPM, contractor management, and service reviews.
• Drive energy‑efficiency initiatives and improvements in power and cooling performance.
• Manage incident, change, and problem processes, including producing accurate RCA reports.
• Coordinate rapid response to unplanned issues, engaging contractors when necessary.
• Provide high‑quality client service, technical support, and host client tours as needed.
• Collaborate with Project Management to deliver client requirements on time.
• Maintain a current risk register and ensure all site documentation is accurate and up to date.
   

What / who we're looking for:
 

• Full UK driving licence and access to own vehicle.
• Data Centre industry experience, with strong technical understanding of data centre infrastructure.
• Experience of both 'hard' and 'soft' facility management (FM).
• Client‑facing experience, with strong commercial awareness (and ideally experience hosting site tours.)
• People management experience.
• Knowledge of relevant UK regulations, such as H&S legislation, ISO 27001, ISO 14000, PCI.