Debt Collection Manager

Description:

My Law Matters is a trusted legal services provider delivering client-focused solutions across England and Wales. As part of a dynamic legal and business services group, we continue to expand while upholding the highest standards of compliance, professionalism, and operational efficiency.

We are now seeking a Debt Collection Manager to lead and grow our debt collection division, managing cases procured by the firm while overseeing debt collection for My Law Matters and other group companies.

The Role

As Debt Collection Manager, you will play a key role in developing a technology-driven, efficient debt recovery function within our organisation. You will:

Lead the end-to-end debt recovery process for client and internal group collections.

Manage, supervise, and grow a high-performing debt collection team.

Drive operational efficiency by utilising case management systems and automated workflows to improve recovery timelines.

Oversee pre-legal and legal collections, ensuring high recovery rates while maintaining compliance.

Liaise with clients and internal stakeholders, maintaining transparent and effective communication throughout the collection process.

Generate and analyse collection performance data to support decision-making and continuous improvement.

Collaborate with IT and operations teams to enhance processes through technology, ensuring seamless operations.

Key Responsibilities:

• Implement and monitor technology-enabled debt collection strategies for various debt types (B2B and consumer).

• Ensure FCA, SRA, and GDPR compliance across all collection activities.
• Manage case progression using debt collection software and CRM systems for tracking, reporting, and workflow optimisation.
• Provide leadership and ongoing development to the debt collection team to meet targets and maintain high standards.
• Handle complex and escalated debts with a solutions-focused approach.
• Identify and implement process improvements to increase recovery efficiency and customer satisfaction.

Requirements:

✔ Proven experience in debt collection management within a legal, financial, or professional services environment.

✔ Strong understanding of debt recovery procedures, compliance, and litigation processes.

✔ Confident in using case management systems and technology to drive operational improvements.

✔ Leadership experience with the ability to motivate, guide, and develop a team.

✔ Excellent communication, negotiation, and organisational skills.

✔ Analytical mindset with the ability to interpret and use data to drive decision-making.

What We Offer:

⭐ Competitive salary and performance-based bonuses.

⭐ A supportive, collaborative, and forward-thinking environment.

⭐ Opportunities for professional growth within a growing group.

⭐ Hybrid working options for a healthy work-life balance.

⭐ Access to advanced legal technology and operational systems to support your role.