Desktop Engineer

Description:

Susquehanna is a global quantitative trading firm powered by scientific rigor, curiosity, and innovation. Our culture is intellectually driven and highly collaborative, bringing together researchers, engineers, and traders to design and deploy impactful strategies in our systematic trading environment. To meet the unique challenges of global markets, Susquehanna applies machine learning and advanced quantitative research to vast datasets in order to uncover actionable insights and build effective strategies. By uniting deep market expertise with cutting-edge technology, we excel in solving complex problems and pushing boundaries together.

Susquehanna is looking for a London Support Engineer, who will join our existing London Support team who are responsible for supporting all teams in Susquehanna’s London office which is primarily a highly advanced Trade floor. This is a very demanding and varied environment that covers a range of User Services for all Susquehanna’s London Employees. This encompasses.
 

• Telecommunications support (including IPC Turret, Cisco Phone, and mobile support)
• Desktop Support (SCCM Builds, all Hardware and Software support)
• Application Support (desktop trading apps, BBG Terminals, Office to name a few)
• Web Conferencing and AV administration and support
• Coordinate and support all visitors, moves and onboarding.
• Inventory Management
• Printing Support
   

This role involves working in an energetic, dynamic, and fast paced environment providing full support for all employees in London. You will display a strong technical ability in making critical support judgements while working under pressure. As a member of the London Support team, you will participate in early morning and late evening shifts and may also be requested to support out of hours work where required. You will collaborate with teams locally, in the Dublin office, and across other offices globally to provide excellent support and services to the business.

What We're Looking For
 

• Provide 1st and 2nd level support – working closely with the software development teams and system architects to provide essential primary support for all desktop software and hardware systems – using tools such as Jira, confluence, Splunk, WinDbg, Check_MK and Wireshark.
• Continuous evaluation and improvement of support procedures, development and implementation of required/agreed tools and associated runtime environments.
• Interact with various internal IT support functions to troubleshoot and resolve problems as they happen.
• Liaising with technology teams in Ireland, US and/or external vendors as required
• Maintain our Knowledge Base and ensure all relevant run books are up to date.
   

Experience
 

• 3 years+ providing desktop support for software and hardware systems.
• Development or Trading user support experience is beneficial.
• Excellent working knowledge of Windows desktop OS Win 10 64bit
• Ability to monitor and diagnose Desktop issues.
• Ability to make changes to the system registry for configuring the Windows operating system.
• PowerShell scripting would be an advantage.
• S. in a technical discipline or equivalent experience
• Experience working with SCCM would be an advantage.
• Excellent knowledge of MS Office (2003/2010/2016/O365), in particular Excel
• Strong knowledge of Active Directory.
• Strong working knowledge of peripherals, printers, graphics cards.
• Hardware experience (KVM switches, Multiple screens setup {4x 4k screens}, ability to replace components such as graphics cards, CPUs etc)
• Bsc in a technical discipline or equivalent experience