Description:
We are currently looking for a Desktop Support Engineer to support one of our clients based on-site location Newcastle Helix, Draymans Way, Newcastle Upon Tyne.
Responsibilities
- Working on s secure single person location with End User Compute support, with wider support team on sister locations throughout the UK.
- Desktop / Laptop / VDI build, configuration and deployment to end users
- Software installation / deployment
- Asset and peripheral deployments
- In depth investigation into issues to pass back to 3rd line support
- Assisting the 2nd Line support team with laptop, desktop and VDI terminals support calls
- Hardware installation / upgrade / break fix for desktop, laptop, and server
- Smartphone support (Android & iOS)
- VIP support
- Service Desk cover as required
- Assisting with customer projects
What We're Looking For
- Microsoft Windows 7 and 10 Operating Systems – Deployment, configuration
- Support Microsoft Office 2010 onwards
- Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role
- Knowledge of Microsoft SCCM and OS / Application deployment good verbal communication: ability to communicate to all levels
- Good written communication: concise and accurate call logging, documentation, and email correspondence
- Good time management / organisational skills
- Work well independently or as part of a team.
- Self-motivated
- Good problem solver
- Proactive approach
- Excellent customer skills a must for this position
Desirable Skills / Qualifications
- Microsoft Windows 7/10 training and certification
- Legacy O/S
- Active Directory management
- Understanding of SCCM
- Exposure to Win11
- Exposure to Entra, Azure and ZScaler
- Understanding of McAfee EPO
What We Will Do For You
- Competitive compensation
- Pension scheme
- DXC Select – Our comprehensive benefits package (includes private health/medical insurance, , gym membership and more)
- Perks at Work (discounts on technology, groceries, travel and more)
- DXC incentives (recognition tools, employee lunches, regular social events etc)