Development and Support Engineer

Description:

Alexander Dennis is seeking a Diagnostic Development and Support Engineer to support their mission of evolving sustainable on-road mass transportation and mobility. The role focuses on assisting service engineers with complex vehicle faults, capturing learnings, and developing smarter diagnostic tools both on-board and off-board. You will contribute directly to improving product support in the field and enhancing diagnostic processes for engineers and customers.

Key Responsibilities:

• Serve as the first point of contact for supporting service engineers with complex vehicle faults.

• Investigate issues, document findings, and develop fault codes, guided routines, and improved diagnostic features.

• Work hands-on with vehicles and test rigs to enhance diagnostic solutions.

• Collaborate with teams to turn practical experience into better on-board and off-board diagnostic tools.

Requirements:

• Experience configuring and customising diagnostic toolchains.

• Proficiency in creating and maintaining ODX/OTX/CDD files.

• Strong understanding of vehicle communication protocols: J1939, UDS, CAN, LIN, IP.

• Proven problem-solving skills with the ability to simplify complex topics.

• Clear and concise communication skills.

• Genuine interest in vehicle technologies.

• Bonus: Experience with vehicle electrical systems, V-model or structured development processes, and capturing engineering requirements.

Benefits & Perks:

• Competitive salary and pension plan.

• Wellbeing support and cycle-to-work scheme.

• Enhanced maternity and paternity benefits.

• Training programs, mentorship, and opportunities for skill development and career growth.

• Inclusive work environment with focus on safety, quality, integrity, accountability, teamwork, and sustainability.