Description:
This role will be based from our Newcastle head office with a hybrid working arrangement.
Essential Duties and Responsibilities:
- Work in close collaboration with the team to ensure all work is tested and checked prior to deployment
- Ensure control of all product and configuration releases to project and operational fleets is maintained
- Support to projects and operational fleets for all product upgrades and general releases
- Ability to diagnose faults and offer solutions across a broad range of IT and communication systems with an emphasis on Linux environments, virtualisation and Kubernetes
- Implement and support complex solutions in diverse system environments
- Configuration management and task automation
- Where appropriate create documentation for both internal and external use
- Adhere to all system audit requirements as appropriate
- Troubleshooting application and system issues
- Implement automation and logging systems
- Configure and implement equipment to match the project objectives
- Build test specifications and undertake test cycles in order to develop standard test plans and document the results
- Managing the handover to client or in-house support staff including training
- Troubleshoot and offer 3rd line support to other business divisions and customers
- Complete tasks and objectives set by other members of the team on time and within scope to ensure all of the team is fully supported and departmental goals are reached.
- Operate within guidelines of the role and recognise when it is appropriate to escalate matters within the team to ensure the level of customer service is maintained.
- All other relevant tasks as detailed by the Line Manager
Qualifications Requirements
Essential
- BSc in Computer Science (or additional 3+ years experience in sector)
- Linux Professional Institute or equivalent experience
Desired
- Certified Entry-Level/Associate Python Programmer (PCEP/PCAP)
- Zabbix Certified User (ZCU)
- Kubernetes and Cloud Native Associate (KCNA)