Description:
As a Digital Content Designer at Zurich, you play a key part in shaping clear, engaging, and valuable web content for our customers and colleagues—at every step of their journey. Your expertise will help us deliver content that truly meets customers’ needs and reflects Zurich’s commitment to creating a brighter future together.
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.
What will you be doing?
- Use research, data, and evidence to guide content decisions—ensuring everything we create is purposeful and customer-centric and drive continuous improvement
- Collaborate across teams, influencing stakeholders and building strong relationships to champion customer needs.
- Create and improve clear, accessible web content that puts customers first.
- Apply Zurich’s style guides and content standards, helping us maintain consistency and professionalism in across our websites
- Manage content throughout its lifecycle in an agile, delivery-focused environment, using digital tools and flexible ways of working.
- Connect with the wider Customer Office community, sharing ideas and best practices to support growth and innovation
- Work closely with UX teams and stakeholders to design, test, and deliver effective digital content.
- Apply Zurich’s tone of voice, content standards, and accessibility requirements consistently.
What are we looking for?
- Experience creating and improving customer focused digital content, using research, data and insight to guide decisions and drive continuous improvement
- Strong ability to write clear, accessible web content that puts customer needs first
- Confident applying tone of voice, style guides and content standards, including accessibility requirements
- Experience managing content across its full lifecycle in a busy, agile environment, using digital tools and CMS platforms
- Proven collaborator, able to influence stakeholders and build strong relationships across teams
- Experience working closely with UX and design teams to test, refine and deliver effective digital content
- Comfortable sharing ideas and best practice within a wider content or customer community to support innovation and improvement