Description:
We’re seeking a proactive Digital Product Manager with extensive experience in customer-facing platforms, ideally in Healthcare or Insurance. You’ll lead the strategy and roadmap for our Member Portal, working with stakeholders and data to drive improvements that enhance member self-service, satisfaction and operational efficiency. This high-visibility role involves shaping product vision, influencing across teams and mentoring squads to foster innovation and continuous value delivery.
Key Responsibilities
- Develop and communicate a clear product vision aligned with business objectives and customer needs, translating it into actionable strategies.
- Lead the entire product lifecycle from discovery to delivery, with a focus on outcomes and continuous improvement.
- Analyse processes and performance data to identify opportunities for automation, innovation and efficiency.
- Drive initiatives to enhance customer experience, operational efficiency and digital self-service for members.
- Collaborate with cross-functional teams and senior leadership to deliver scalable, user-focused solutions and influence organisational change.
- Mentor Product Owners, supporting their development in stakeholder engagement, backlog management and story creation.
- Establish and monitor KPIs and success metrics to measure impact and inform ongoing enhancements.
- Manage risks, dependencies, and stakeholder alignment to ensure smooth delivery and foster a customer-centric culture.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients / suppliers or attending industry events.
Your Skills & Experience
- Experience managing customer facing portals, with specific expertise in growing customer’s ability to comprehend, change and request new elements.
- Strong ability to lead discovery efforts through stakeholder interviews, workflow analysis and data-driven insights, uncovering operational pain points and innovative opportunities.
- Strategic thinker with a strong grasp of how member journeys evolve and overall business performance, customer satisfaction and cost management.
- Demonstrated success in leading cross-functional teams, including product, engineering, design (UCD) and operations, fostering a collaborative and iterative development driven culture.
- Expert in agile practices, customer-centric design and delivering iterative value at scale.
- Effective communicator and influencer, capable of engaging senior executives, translating complex concepts into clear strategies and driving organisational change.
- Experience navigating regulated environments such as financial services or insurance.