Digital Product Owner

Description:

HEINEKEN, the nation's leading pub, cider, and beer company, is seeking a Digital Product Owner to join the Customer Experience team within the On Trade business. This role is central to their digital transformation, where the Digital Product Owner will define the product vision and lead product development through its lifecycle. The ideal candidate will have a strong passion for digital innovation, grounded in agile ways of working, and a commitment to improving customer experience.

Key Responsibilities:

• Define, manage, and prioritise the product backlog, ensuring clear value cases.

• Translate user and business needs into product requirements and user stories.

• Lead the product lifecycle, from discovery, validation, design, delivery, and optimisation.

• Coordinate sprints and manage releases, ensuring readiness across teams before deployment.

• Conduct market and user research to inform product direction.

• Represent the product in business forums and manage cross-functional stakeholder communications.

• Support change management and adoption of digital solutions in the On Trade.

• Collaborate with development teams and external agencies in an agile setup.

• Use data-informed decision-making to continuously evaluate product performance.

• Ensure alignment with time, scope, and budget while maintaining customer value.

Who We’re Looking For:

• Experience working in a digital product environment.

• Hands-on knowledge of agile methodologies, preferably within a Scrum team.

• Proven track record in delivering end-to-end digital products or features.

• Strong communication skills and ability to influence stakeholders.

• Confident in managing backlogs, roadmaps, and the full product lifecycle.

• Proactive and solution-oriented with a mindset focused on experimentation, learning, and continuous improvement.

Ideal Candidate Attributes:

• Customer-first mindset and collaborative approach.

• Leads with ownership, empathy, and accountability.

• Clear communicator and confident decision-maker.

• Strategic thinker, but also digs into the detail.

• Adaptable with a drive for continuous improvement and innovation.

Benefits:

• Annual bonus.

• 15% flexible benefits of base salary (can be taken as cash).

• Company funded Private Medical Healthcare.

• Double-matched pension (up to 10%).

• 35 days holiday.

• Monthly case of HEINEKEN ciders and beers.

• Opportunities for professional development and growth.

• Engagement in colleague networks promoting diversity and inclusion.

Closing Date: 30th May 2025 (Note: Applications may close earlier if a high volume is received)