Description:
Today we are proud to be the UK’s leading Qlik experts who help businesses across the country gain a competitive advantage with Qlik Business Intelligence solutions. From Qlik development and Qlik training through to bespoke support programmes, we do it all.
Main responsibilities:
- Record the details of new issues and updates in the helpdesk system
- Investigate system issues promptly, providing regular progress updates via phone and/or email to the customer
- Liaise with suppliers to ensure updates and/or data is delivered on time and to specification
- Resolve issues where possible
- Perform installs, upgrades and basic configuration of supported software for customers
- Contribute to the ongoing development of the Support team processes
- Good feedback from the customers and from the business
Required skills:
- An enthusiastic and professional attitude with a desire to keep customers happy by helping solve their issues and answer their questions
- A commitment to learning new skills
- Some understanding of IT concepts such as firewalls, networks, virtual machines
- Some understanding of common applications and operating systems - e.g. Microsoft Office, Microsoft Windows, Linux
- Some understanding of cloud environments like Azure/AWS/Google Cloud
- Good telephone manner and good written English skills
- Logical thinker that enjoys problem solving
- Efficient worker - able to balance priorities whilst working on multiple tasks in a given day
- Good team worker
Qualifications
- Minimum: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
- Desirable: you have studied a tech related subject at Level 3 such as BTEC IT, A Level computer science etc