Description:
As a Distribution Oversight Manager, you will oversee and enhance our distribution framework, ensuring that all partnerships and practices align with internal policies and regulatory requirements. You will play a vital role in maintaining responsible sales and distribution channels, supporting governance, and championing consumer protection. Your work will help shape a culture of integrity, transparency, and customer focus across our organization.
What You'll Be Doing
- Monitor and Manage Distribution Partnerships: Regularly review and develop our relationships with authorised and appointed representatives, ensuring compliance with policies and regulatory standards.
- Oversee Governance and Oversight: Manage tools and reporting systems that track distribution activities, ensuring transparency and accountability.
- Support Regulatory Compliance: Maintain adherence to FCA rules, including Consumer Duty and Treating Customers Fairly principles, and document compliance activities effectively.
- Lead Governance Forums: Chair meetings, coordinate actions, and ensure follow-up to uphold governance standards.
- Internal Control Oversight: Update and oversee control frameworks to identify risks, address findings, and improve internal processes.
- Regulatory Engagement: Collaborate on large projects, support regulatory change initiatives, and ensure all activities align with industry best practices.
- Consumer Advocacy: Identify and mitigate potential harm to consumers, promoting fair and ethical practices across all distribution channels.
- People Management: Lead, motivate, and develop a high-performing team, fostering a culture of continuous learning and improvement.
- Cross-Functional Collaboration: Build strong relationships with stakeholders across commercial, compliance, operations, and finance to support business objectives.
- Support Business Development: Contribute to strategic initiatives that enhance customer experience and operational efficiency.
What You'll Bring
- Experience & Knowledge:
- 3-5 years in governance, compliance, or related roles within financial services (industry experience beneficial but not essential).
- Strong understanding of UK regulatory landscape, including FCA rules and consumer protection standards.
- Familiarity with governance frameworks, risk management, and internal controls.
- Skills & Abilities:
- Customer-first mindset with a focus on fair treatment and responsible practices.
- Excellent analytical skills to assess complex information and make informed decisions.
- Strong communication skills, capable of engaging stakeholders at all levels.
- Proficient in Excel, Word, and PowerPoint.
- Organized, adaptable, and able to manage multiple projects in a fast-paced environment.
- Personal Attributes:
- Inclusive, collaborative, and committed to fostering a diverse workplace.
- Demonstrates integrity, accountability, and a proactive approach to problem-solving.
- Passionate about protecting consumers and promoting ethical business practices.