Description:
To efficiently manage a team of drivers and ensure that the Service Centre Transport/Fleet function delivers financial and customer service objectives, ensuring it operates legally and within all H&S obligations to drivers and members of the public.
All staff are expected to understand the principles of Good Distribution Practice of Medicinal Products for Human Use (2013/C 68/01) which is reflected in our SOP – REF Chapter 1 AHDL GDP 1.1. It will be a requirement for all staff to be trained in this SOP and have an annual refresher. All other GDP training will be job specific and as per your personal training matrix
Key Accountabilities
- Ensure that reported vehicle defects are rectified promptly
- Monitor and manage drivers’ performance, ensuring compliance to procedures as detailed in the drivers duties booklet
- Ensure that vehicle security disciplines are maintained
- Enforce driver compliance with the strict controls around van condition and preventative maintenance
- Ensure vehicle and driver presentation conforms to company requirement to promote the brand
- Monitor that drivers adhere to the route delivery sequences and record actual start and finish times for each route.
- Report vehicle defects and maintenance requirements to ensure roadworthiness and promote driver safety
- Ensure delivery bins and returns are collected from customer premises and promptly returned to the Service Centre according to company guidelines
- Maintain a driver training program to increase drivers’ skills, competencies and route knowledge to achieve maximum flexibility for sickness and holiday cover and promote the brand.
- The management and relevant communication of driver delivery failures to minimise the disruption to customer service.
- Prompt and effective reaction to breakdowns and accidents.
- Compliance to DTP contractual requirements through the achievement of specific KPIs
- Ensure all customer deliveries are effected in the prescribed manner
- Investigate customer services issues and provide prompt feedback
- Ensure the department meet all H&S requirements and Direct Reports are aware of their responsibilities.
- Ensure compliance to GDP procedures
- Provide effective leadership and motivation through regular team briefings/debriefings
- Take appropriate steps to maintain IIP accreditation, agreeing clear objectives for direct reports and monitoring performance through annual appraisal process as per company guidelines.
- Take responsibility for all areas of people management for direct reports including coaching and nurturing talent and motivating the team through effective leadership
- Provide coaching and guidance to colleagues in areas of responsibility
- Work closely with management colleagues to drive efficiencies across the Service Centre promoting a culture of continuous improvement
Competencies
- Coaching – Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
- Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
- Customer Focus – Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
- Information Monitoring – Setting up ongoing procedures to collect and review information needed to manage an organisation or ongoing activities within it.
- Managing Conflict – Dealing effectively with others in an antagonistic situation; using appropriate inter-personal styles and methods to reduce tension or conflict between two or more people.
- Stress Tolerance – Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others in the organisation.
- Technical/Professional Knowledge – Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.
- Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Knowledge, Skills And Experience Required
- Experience of managing first line managers as direct reports
- Transport Manager CPC (Road Haulage) Qualification desirable.