E Markets Lead Support Analyst

Description:

Robert Walters is the world's most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds.

Our Outsourcing service delivers recruitment for some of the world's top employers, and we are currently recruiting on behalf of a leading global bank.

The bank specialises in commodities, foreign exchange, fixed income, and primary markets, offering comprehensive solutions to both domestic and international clients. It leverages its extensive experience in physical commodities and innovative financial products to provide tailored service.

Your Team & Role

Our international banking client is seeking an experienced eMarkets Lead Support Analyst to join their London-based team within the Digital, Data, and Innovation division. This is a unique opportunity to work at the heart of a diverse, close-knit, and globally connected organisation that values collaboration, knowledge sharing, and professional growth.

As an eMarkets Lead Support Analyst, you will play a pivotal role in supporting and optimising critical trading platforms for FX and Precious Metals, ensuring seamless operations for both internal users and external clients.

What you'll do:

* Serve as the primary point of contact for eMarkets application support and administration, delivering expert assistance from London to users across multiple global regions.

* Apply deep understanding of eMarkets business logic and operational models to ensure smooth functioning of FX and Precious Metals trading platforms.

* Respond promptly to technical issues raised by users, adhering to best practices and governance standards while ensuring timely resolution or escalation as needed.

* Identify, assess, and communicate service requests effectively, managing user expectations with sensitivity and professionalism throughout the process.

* Participate actively in Functional Testing and User Acceptance Testing for projects impacting eCommerce IT to ensure alignment with business requirements.

* Engage with vendors for troubleshooting, configuration enhancements, regression testing, and implementation of functional or administrative changes affecting business logic.

What you bring:

* Demonstrated experience in eMarkets support or client services roles within financial institutions focused on FX and Precious Metals trading platforms.

* Comprehensive knowledge of routing logic, venue prioritisation strategies, and latency-sensitive configurations essential for optimal trade execution.

* Proficiency in managing user access controls including roles assignment, entitlements management, and trading permission administration across complex systems.

* Clear communication skills enabling effective interaction with front office sales & trading desks as well as other business stakeholders; ability to articulate technical concepts in accessible terms.

* Solid understanding of trade processing workflows-including straight-through processing-for FX and Precious Metals products.

* Familiarity with third-party trading platforms such as Bloomberg, Refinitiv, TT or Ffastfill along with market data integration best practices.

* Hands-on experience with API integrations (including FIX onboarding) and web services relevant to electronic trading environments.

What sets this company apart:

This organisation stands out due to its truly global reach combined with a uniquely inclusive culture that celebrates diversity of thought and background. Employees benefit from being part of an international network spanning major financial centres -offering unparalleled opportunities for learning from peers around the world. The environment fosters open communication where ideas are welcomed regardless of seniority; collaboration is not just encouraged but embedded into daily practice.

What's next:

If you are ready to take your expertise in eMarkets support to the next level within a globally respected institution that values teamwork and professional growth, this is your chance to make an impact.