Description:
We’re looking for an EMEA Client Services Manager to join our client’s retail excellence programme. You’ll connect the UK Hub, local market clients and in-market partner agencies, managing campaigns and service delivery while building strong relationships across European markets.
What you’ll do
- Manage client campaigns, requests and projects from briefing through to delivery and review.
- Coordinate local partner agencies delivering field marketing, promoter campaigns, events and incentives.
- Provide clear client updates in Italian and English, acting as a key contact for queries and escalations.
- Monitor budgets, KPIs and service-level agreements, driving commercial performance and service improvements.
- Lead and support direct reports and/or agency teams within your account.
- Collaborate across markets, identify growth opportunities and share best practice across the EMEA Hub.
What you’ll bring
- Fluent French and English, written and spoken.
- Previous account management experience and a strong customer-facing background.
- Field marketing or agency experience.
- Experience or understanding of the retail or telecommunications industry.
- Confidence managing budgets, KPIs and multiple projects.
- Strong relationship-building skills across multicultural teams.
- A proactive, resilient approach and the ability to adapt under pressure.
- Willingness to travel regularly and stay away from home.
Experience working across European markets is an advantage.
What’s on offer?
- Company sick pay.
- Life assurance covering four times your annual salary.
- Aviva pension.
- Partner discounts and Rewards Hub benefits.
- Professional development opportunities.