Description:
You will help to keep our policies and procedures up to date and in line with best practice, and you will give managers the tools they need to manage people matters confidently. As an excellent coach, you’ll use these skills alongside your employee relations and HR expertise to deliver high quality, proactive case management and support for all employee relations matters.
Key responsibilities
- Coaching and supporting managers with complex people matters, you’ll be readily available when needed
- Being the escalation point for any queries from the wider HR team
- Working in partnership with HR and OD partners to continually improve how our teams work together to provide the right service to our stakeholders
- Keeping up to date with employment legislation changes, identifying changes, sharing these with colleagues and planning how to incorporate the changes into our policies & procedures
- Working closely with our legal team to manage all employment tribunal claims effectively
- Support our approach to sickness absence management and drive improvements and consistency to how we manage this across the service
- Delivering on projects such as our resolution procedure, workshops for managers and other policy updates
- Making sure fair outcomes are delivered in an efficient way making sure no customers having to wait longer than necessary
- Always putting customer experience first and proposing practical solutions
- Working together across HR to ensure the service we deliver is seamless for our customers
- Being a role model for excellence in customer service and delivery
- Promoting and helping to build an inclusive working environment
- Delivering a fair and efficient service that reflects the diversity of our customers and our people