Employment Coach

 

Description:

We think it’s a crying shame that there are still many people a long way from meaningful, fulfilling lives, with work or without. So, we set about changing that. Transform Lives Company is an established social enterprise working in the North-West dedicated to not just transforming people’s lives but transforming the way we can do this. Our developmental support really is life changing. We work with inspiring volunteer hosts and partners to build people’s confidence and ensure them feel valued. We are changing the way this support is funded and delivered.

 

We have shown the effectiveness of our approach and the positive outcomes it brings. We work with partners looking to collaborate to bring about social action beyond their core purpose. Our approach is truly person-centred. We start with kindness, understanding the difficult situations many people find themselves in.

 

12 Month fixed term position, continuation subject to funding

• Hours: full time, part time or a secondment – we’re interested to hear from you.
• Location: Liverpool based in L8 (this isn’t a remote role)
• Pay: £27,000 or pro-rata
• Reporting to: Jobs Plus Project Manager

 

Overall aims and objectives of the role

To be at the heart of the delivery of the Jobs Plus national pilot site, at Kelvin Grove, in partnership with Plus Dane Housing and TLC.

Jobs Plus has a focus on three key components: a community hub that provides a one-stop-shop for residents looking for work; saturation approach to boost engagement in employment support; and financial incentives to ensure that work pays.

The remit of this job is focussed on practical, day to day job related support for all residents in 1000 households identified, providing a welcoming, flexible, informative, accessible, and constructive service to all.

 

Employment Support

• To support people 1-1 with their job-related needs and requests such as CV, application forms, job searching skills, careers guidance, training courses, mock interviews, providing information advice and guidance, building a relationship they can trust.
• To deliver employability training workshops
• Signposting people to specialist agencies e.g. for training/qualification/employment opportunities, housing issues, or wellbeing and health related support
• To use coaching skills, allowing people to explore their goals and issues for themselves, so that they build on their social capital, personal growth, self-efficacy, to achieve their goals, overcome barriers to employment and wellbeing working towards good progression into employment, further training, education or volunteering.
• To be willing to take on board new coaching skills through training provided within the project
• To search for and provide up to date information about vacancies in a variety for formats, for example updating a jobs board where people can browse and discover opportunities of interest, including volunteering and training
• Maintain excellent working relationships with employers promoting their vacancies, supporting the team to host employer open days, meet the employer and broker employer engagement opportunities
• Offer and test out various progression opportunities for residents, such as Work Clubs, work experience, work trials, enterprise, training, further volunteering opportunities as appropriate.

 

Reporting and Compliance

• Provide regular updates to the Project manager as advised; keeping up to date on all relevant policies and procedures e.g. JCP; Universal Credit; Safeguarding; GDPR, equality and diversity.
• Conduct registrations, initial/final assessments, individual action plans, eligibility checks, employment evidence and any other paperwork as required to meet grant and project obligations.
• Adhere to day to day practices to ensure the smooth operation of the centre, and its activities, such as working as a team, administrative support e.g. expenses, gifting vouchers.
• Take shared responsibility for building safety, security and maintenance.
• Meet all compliance requirements and processes by keeping accurate and up to date records, completing all eligibility evidence checks, monitoring and evaluation paperwork, e.g. using our Lamplight database, in line with timescales
• Provide engaging and detailed case studies; produce information to contribute to social media, newsletters, appropriate website material, including taking regular photos at events (with permission) of participants, partners and stakeholders, for promotion through social media such as Facebook and Instagram.

 

Engagement

• To actively engage and meet people who live in the neighbourhood, in one-to-one conversations/appointments, including outreach activities, being a presence in the neighbourhood, raising awareness of the Hub across local organisations such as the GP surgery, youth hubs, local charity venues, or out and about in the community.
• Work as a team to meet the aims and objectives of Jobs Plus, maintaining excellent links with a wide range of partners including community networking events.
• To ensure the Community Hub is accessible, welcoming, and open to the neighbourhood.
• To recruit, support and utilise Community Champions (paid or volunteer) to support the aims of the project.
• To work with the Project Manager to meet all the aims of the project.
• Door-knocking to raise awareness and build confidence and trust from the community.
• To help arrange and take part in activities in the Hub to drive up engagement, such as coffee mornings or wellbeing sessions, to draw people in and demonstrate we are here as a service for them.
• To be willing to try new ways of working such as later openings or weekends to meet with working people in a way that works for them.

 

TLC Values

• Support the team to maintain a positive and communicative working environment, in line with TLC values

 

Your Talents/Person Specification:

You have experience of talking to people in many varied community settings and you are

comfortable with striking up conversations, confident in creating a safe and productive

space for people to step in to, physically and emotionally. You can do this with all age groups, from 16-65.

You have top notch employment and employability background, but most importantly, you will want to do this in a coaching environment. You can create bespoke CVs and understand the different approaches to finding work.

You have the ability to deliver work focused workshops to small groups of people.

You are good at following processes, keeping accurate records using online tools as well as paperwork.

You have knowledge and understanding of a working/living in a diverse community and are confident communicating with people speaking various languages, from different cultures, practising different religions and/or are happy to undergo training and support.

We’re especially keen to here from you if you speak additional languages such as Arabic.

You are great at team work, sharing the day to day workload in a small Hub, helping the whole team achieve its’ aims.

You can demonstrate how you align with TLC’s values.

You’re confident using a range of tools that promote inclusion; you’re not scared to

throw yourself into learn new ones.

Your motivation is routed in social impact, fairness and creating opportunity for people

to step forward positively.

You’re a great communicator, listener and advocate, you love meeting new people and getting to know them.

You comfortable being out and about in the L8 community, getting to know people, happy to be in the places they are relaxed in.

You are creative, and can contribute to all engagement activities from social media to hosting events in the Hub, or having a presence in a nearby location, such as the GP surgery, or youth hubs.

You are confident in meeting people from diverse backgrounds, ideally some experience in helping people who’s first language is not English. Being proactive in how you support their understanding and fostering good communication, trust and relationships.