Description:
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a People Operations Delivery Partner and you’ll be a big part of this.
Role Purpose: To provide professional, consistent advice, support and coaching in low complexity employment relations issues to managers in SSO and retail. Ensuring a fair and consistent approach is applied in relations to company policies and procedures minimising potential commercial risks.
What's the job?
- Respond to low complexity employment relations queries in line with our policies, and within our agreed SLAs after asking all relevant questions to fully understand the situation and query
- Inspire confidence and encourage the decision maker to make informed decisions by providing expert advice, support and coaching
- Draft relevant letters ensuring they’re well written, grammatically and factually correct, include everything that is necessary, and written in a way that minimises risk
- Support the wider ER team in administration and escalating cases where appropriate
- Ensure stakeholders understand the policies, process, options / advice given and tools available
- Provide effective day to day administration
- Develop and maintain effective working relationships with all stakeholders
- Proactively contribute to the team, working collaboratively, sharing knowledge, giving feedback and ensuring an effective working relationship
- Use MI and anecdotal information to identify trends and recommend appropriate action to improve performance and drive continuous improvements of our service
- Attend internal and external training courses as required
- Provide face to face advice and note-taking support to managers in SSO and, occasionally, retail
- Maintain and develop supporting tools and materials, for example, policies and How to Guides
What We Need
- Ability to prioritise and work well under pressure
- Strong listening and communication skills - verbal and written
- Strong influencing, coaching skills and questioning techniques Essential Technical / Professional Qualifications (if required)
- Attention to detail
- Proven ability to contribute and work as part of a team