Empty Homes Assistant

Description:

Moat Homes, one of the top 30 housing associations in England, is seeking an Empty Homes Assistant to provide administrative support for the management and process of empty homes. This role is pivotal in ensuring the efficiency of the voids process and supporting the allocations team, helping to minimise financial loss and maintain compliance.

You will work closely with contractors, internal teams, and databases to ensure all empty homes are correctly recorded, monitored, and prepared for tenancy. Agile working is supported, with IT equipment provided to allow flexible work between home and the Dartford office.

Key Responsibilities:

• Collate information from contractors regarding void works.

• Maintain and update records and files on CRM systems and relevant databases.

• Raise void works promptly to minimise financial loss.

• Support the ready-to-let confirmation process, ensuring void packs contain relevant compliance certifications.

• Assist the Allocations team with post-sign-up issues, including snagging and additional works.

• Raise any recalls, snagging, and additional works, ensuring accurate coding is applied.

Qualifications & Skills Required:

• Strong administrative and organisational skills.

• Attention to detail and ability to maintain accurate records.

• Ability to work collaboratively with internal teams and contractors.

• Comfortable with IT systems and CRM databases.

• Flexible and able to adapt to agile working arrangements.

What Moat Homes Offers:

• Competitive salary within the specified range.

• Agile working with IT support.

• Excellent benefits, including employee wellbeing programs, staff discounts, and career development opportunities.

• Opportunity to make a real impact within a leading housing association serving London, Kent, Essex, and Sussex.

• Recognised as one of The Sunday Times Best Places to Work 2025.