Enforcement Support Officer

Description:

You will have experience of providing excellent administrative support to a high level including customer service via telephone, email and social media. Parking Enforcement Service Area is responsible for but not limited to, processing over 4,000 emails per month in response to customer enquiries, the management of out-of-hours telephone line, management of various exemptions, coordinating complaints and member enquiries, reviewing enforcement needs in areas. You will contribute towards a proactive and supportive approach in regards to the professional delivery of the Parking Enforcement service.

Assisting the Enforcement Support team leader, in provision of excellent administrative support to a high level including customer service via telephone, email and social media. You will also be responsible for other administrative duties within the service, including, but not limited to, ensuring data is accurately recorded, supporting the team in preparing key documentation and correspondence for meetings and processing of financial transactions in accordance with the Council’s policy, arrangement and recording of meetings and procedures. You will understand the needs of parking enforcement officers and provide necessary support in organising the uniforms, ICT equipment, being responsible for managing two-way radio communication with all staff and managing the fleet of vehicles used by the service.

The role requires the successful candidate to possess excellent customer care with the ability to manage challenging situations and be able to de-escalate situations and ensure that outcomes meet the needs of our customers. Essential for the role are excellent communication skills both verbal and written and you must be able to demonstrate this across all channels and within a diverse customer group.

The ideal candidate must be able to work well in a high pressure and fast paced environment. You must have a flexible approach to your work whilst being able to plan and prioritise workloads efficiently and effectively to ensure that tight deadlines are met. In this role it is crucial for you to maintain high levels of service standards at all times and are ready to work on a rota based system over 7 days of the week (on a 5-days working week pattern) including Bank Holidays as parking enforcement is an essential Council service that operates at all the times and the role also requires cover for front of house reception duties.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.