ERP Support Analyst Back Office

Description:

We’re looking for a proactive and customer-focused ERP Support Analyst to play a key role in supporting and maintaining our ERP systems. You’ll act as the first point of contact for users, managing incidents, troubleshooting issues, performing system checks, and ensuring customers receive exceptional service. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem‑solving, and is eager to grow their expertise across ERP and wider supply chain technologies.
 

What Will You Be Doing?

Support & Incident Management
 

• Provide technical support to ERP system users across the business.
• Respond to customer calls, emails, and support cases with clarity and professionalism.
• Manage incidents and problems in line with established processes and SLAs.
• Perform proactive system monitoring and regular health checks.
• Follow SOX controls, support procedures, and documentation standards.
• Troubleshoot issues using internal knowledgebase procedures, updating content as needed.
• Continuously review case queues, SLAs, and communication quality to maintain high service standards.