Event Registration Manager

Description:

FIRST, a globally recognized brand experience agency, is seeking a skilled and detail-oriented Event Registration Manager to join their hybrid team based in London. This position sits within the FIRST Solutions division and will be embedded on-site with a major financial services institution, providing specialized support in event technology operations.

The Event Registration Manager will play a pivotal role in executing all technological aspects of events, including registration website development, app management, attendee data operations, and analytics—primarily using Cvent and other related tools. You’ll collaborate with internal teams, stakeholders, and clients to deliver a seamless digital experience across all events, whether virtual, hybrid, or in-person.

Key Responsibilities:

• Lead the development and management of online event registration platforms, apps, and attendee databases

• Own the full cycle of event technology setup including invitations, confirmations, and on-site registration design

• Liaise with internal teams and external vendors to ensure efficient data integration across CRM and marketing tools

• Generate, manage, and analyze attendee data and post-event surveys to optimize future events

• Stay current with industry trends and continuously innovate registration workflows and tech solutions

• Provide on-site and virtual support during events, resolving any technical issues quickly and professionally

• Train and guide internal stakeholders on event tech usage and processes

• Serve as the main point of contact for registration technology and attendee management

• Ensure timely communication and responsiveness to client queries and project needs

Preferred Qualifications & Skills:

• Bachelor's degree or equivalent experience

• Expertise in Cvent and a strong understanding of event tech ecosystems

• Background in programming languages such as HTML, CSS, or JavaScript is a plus

• Excellent organizational, communication, and multitasking abilities

• Capable of working flexible hours, including weekends, and traveling when needed

• Client-focused attitude with a proactive, team-oriented mindset

Benefits:

FIRST offers a robust and holistic benefits package, including:

• Private Medical Insurance (BUPA) from day one

• 28 days annual leave plus UK bank holidays

• Paid Sick Leave (20 days/year)

• Enhanced Parental Leave

• Volunteer Day and Wellness Stipend

• Access to Headspace, Rocket Lawyer, and Maven

• Life Insurance, Employee Assistance Program, and Cycle to Work Scheme

• Pension Enhancements and Mobile Phone Allowance

• Discretionary Bonuses and Global Opportunities across FIRST’s offices in London, New York, Singapore, and more