Description:
The Workplace & End User Experience Manager is responsible for developing and managing our modern workplace strategy. This role ensures the delivery of an optimal user experience for all endpoint devices, including the deployment and management of laptops, desktops, and virtual desktops. It plays a critical role in expanding the deployment of standard desktops and applications across Europe, increasing control, security, and compliance for end-user devices, and improving the digital workplace experience for users. This is a management level position which requires demonstrable technical knowledge, excellent interpersonal skills and the ability to manage a team and processes effectively.
Key Tasks and Responsibilities
In this role, you'll:
- Develop and implement workplace technology strategies to enhance the user experience and support business objectives.
- Manage virtual desktop infrastructure (VDI) and endpoint solutions, including laptops, desktops, and virtual desktops, ensuring they meet organisational needs.
- Ensure the optimal user experience with workplace technologies, focusing on usability, performance, and reliability.
- Standardise desktop builds to reduce the number of different images in use, simplifying management and support.
- Oversee the deployment of updates and patching to endpoint devices, such as Windows 11.
- Increase the level of control, security, and compliance for end-user devices, adhering to industry standards and regulations.
- Improve the digital workplace experience for users, ensuring their needs are met and issues are promptly addressed, e.g. Mobile Devices.
- Increase visibility of the user estate, ensuring accurate tracking and management of all endpoint devices.
- Collaborate with IT Leadership and other stakeholders to ensure alignment and support for workplace technology initiatives.
- Stay updated on the latest technologies and trends in workplace and user experience management, incorporating relevant advancements into the organisation’s strategy.
Experience & qualifications
To be successful in this role you'll need:
- Ideally a university degree in business, information systems, or a technical related subject.
- Demonstrable hands-on, technical experience of working as part of an IT Operations team.
- Demonstrable management experience as part of an IT Operations team.
- Experience in a Workplace / End User device related role.
- Ideally experience of working in the construction materials / industrial manufacturing sector.
- Proven experience of working in a federated matrix model.
- Professional accreditations / certifications such as ITIL, Azure, Citrix etc.
- To be able to drive results, consistently achieving objectives, even under challenging circumstances, driving yourself and others to accomplish goals.
- To be able to cultivate innovation, creating new and better ways for the organisation to be successful.
- To have a strategic mindset, seeing ahead to future possibilities and translating them into breakthrough strategies.
- To be able to attract and develop talent to meet the organisation’s goals and needs.
- To be resilient, rebounding from setbacks and adversity when facing difficult situations.
- To be collaborative, building partnerships and working collaboratively with others to meet shared objectives.