Description:
The B Side: Skills & Experience
Be Operational
- Operate at a consistently high standard and within health and safety regulations ensuring that the team and any service providers do likewise.
- Monthly management of all floor plans and space planning, updating when necessary, including all moved employees, new starters and leavers.
- Seek and implement opportunities to improve the service, including receiving customer service feedback, and create lessons learned reports after each project.
- Provide a pivotal point of information and escalation for any health and safety matters during Projects.
- Produce safe work systems and communicate them to all relevant parties before work starts.
- Follow procurement guidance while sourcing quotations ensuring best value for money at all times.
- Manage all office moves while following agreed processes, ensuring all roles and responsibilities are adequately resourced.
- Ensure that all move projects are kept to agreed timescales and always meet business requirements.
- Effectively coordinate projects, ensuring high-quality delivery within agreed parameters and budgets.
- Take a flexible and firsthand approach (including taking part in projects involving manual handling for all small in-house office moves) when required.
- Conduct and record quality inspections.
- Consulting with contractors, making sure projects finish on time and to agreed cost.
- Managing permits system for refits via Landlords system, Raising LTA’s when necessary.
- Working closely with on-site M&E contactor ensuring works taking place can be done with minimal impact to the operations.
- Manage all projects by logging them on to the helpdesk.
Be Organised
- Set a structured work method by implementing sound procedures.
- Lead from the front by being punctual and working to the highest standards possible.
- Knowledgeable user of Monday.com or similar project tracking system.
- Co-ordinating works at 4PS working alongside with Tech support and AV when required on projects.
- Quarterly review on office allocation per business unit for finance charge back.
- Constantly review practices and procedures to ensure all team members are meeting the required standards.
Be Collaborative
- Provide a professional, knowledgeable and efficient service to internal customers.
- Maintain regular communication with colleagues across the company, ensuring all relevant parties are kept informed of progress during the projects.
- Managing relationships with colleagues and contractors, weekly meetings to discuss updates on projects, ensuring all related documents are up to date.
- Working closely with the onsite and offsite management teams.
- Enabling a culture of open, informed decision making.
- Communicate and influence effectively at all levels.
- Achieves results through working as a team.
Person Specification
- Previous experience managing office relocations and moves.
- Previous experience in project management.
- Exceptional diplomacy and influencing skills with good written and verbal communication and presentation skills.
- Excellent eye for detail.
- Knowledge of setting up facilities systems, and procedures.
- Proactively promotes and drives change.
- Excellent relationship building skills at all levels.
- Experienced user of FM performance measurement and building systems (AutoCAD).
- Able to create exciting and effective presentations (PowerPoint).
- Sound knowledge of managing outsourced service providers.
- Project management certification (Prince2 desirable).
- Ability to prioritise work according to business needs, pre-empting problems before they occur.
- Diplomacy and resilience under pressure, with proven ability to deliver projects on time and within budget.
- Motivation, confidence, and enthusiasm.
- IOSH and/or NEBOSH certification.
- Ensures appropriate professional working standards are maintained.
- Strong negotiating skills.
- Member of the IWFM, desirable.