Description:
e-Track, a market leader in intelligent key management systems, is seeking a Field Engineer to join its expanding team. This is a fantastic opportunity for individuals who enjoy hands-on work, problem-solving, and providing exceptional customer service. In this role, you will be responsible for installing, maintaining, and repairing e-Track’s advanced key management systems at various customer sites across the UK and Europe. Additionally, when not in the field, you will play an essential role in the production team, assisting in system preparation and building.
Key Responsibilities:
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Installation, Repairs, and Maintenance:
- Install e-Track’s intelligent key management systems at customer sites.
- Diagnose and repair faults to ensure optimal system performance, minimizing downtime.
- Perform preventative maintenance to ensure systems run efficiently and effectively.
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Production and System Preparation:
- Build, configure, and prepare key management systems in the production facility when not engaged in installations or fault repairs.
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Health & Safety Compliance:
- Follow all health and safety regulations, ensuring safety on-site.
- Use personal protective equipment (PPE), power tools, and isolate power sources during installations and repairs.
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Customer Engagement:
- Represent e-Track professionally with clear communication and outstanding customer service.
- Provide training to customers on how to operate their systems efficiently.
- Identify opportunities to up-sell additional software or hardware benefits to enhance customer systems.
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Software Updates and Fault Finding:
- Install software updates to keep systems secure and up-to-date.
- Troubleshoot both hardware and software issues with a problem-solving mindset.
Required Skills & Experience:
- Technical Experience: Hands-on experience in installations, fault finding, and repairs, ideally in an engineering or technical role.
- Tools & Diagrams: Proficient in using power tools and interpreting technical diagrams.
- Software & Networking Knowledge: Basic understanding of software updates, networking, and system configuration.
- Attention to Detail: Strong attention to detail and adherence to Health & Safety standards.
- Communication Skills: Excellent communication with a customer-focused approach.
- Travel Flexibility: Ability and willingness to travel across the UK for on-site installations and support.
What e-Track Offers:
- Work with cutting-edge key management systems in a growing industry.
- Opportunities for career development and progression within the company.
- Comprehensive training and continuous support to ensure success.
- A supportive, collaborative team environment.
Additional Information:
- Visa Sponsorship: Please note that visa sponsorship or immigration support is not available for this position.
- Location Flexibility: The role is UK-based, with travel required for on-site work across the UK and Europe.
- Position Type: Full-time, permanent.