Field Engineer

Description:

• Provide support for remote sites in and around the region.
• After hours on-call support for requested sites.
• Install, configure, and maintain complex hardware and software systems in the field .
• Develop and implement system maintenance procedures to ensure maximum uptime.
• Manage and monitor client networks and systems, including servers, routers, switches, and firewalls.
• Create and maintain documentation of hardware and software systems and procedures.
• Provide exceptional customer service to clients, ensuring their needs and concerns are addressed in a timely and professional manner.
• Act as a liaison between clients and vendors to ensure effective communication and resolution of issues.
• Perform other duties as assigned by management.
• Provide support to other HPIT support teams as needed.
• Participate in operational meetings as required
• LAN and Voice MACD knowledge/skills
• Maintain and update existing network infrastructure. This includes:
• Add connectivity between labs, offices and network equipment via copper and fibre
• Where required, maintain inventory of spare equipment, operating supplies, and cables. This will include creating and/or maintaining spreadsheets and/or other documentation regarding inventory levels.
• Hardware Depot/ Hardware Recovery Centre support
• Loaner equipment management.
• Parts Ordering and inventory management.
• Shipping and Receiving management.
• Provision authentication hardware like active smart cards, Active Keys, and smart card readers for users using HP internal systems.
• Hardware Depot/ Hardware Recovery Centre support
• Loaner equipment management.
• Parts Ordering and inventory management.
• Shipping and Receiving management.
• Provision authentication hardware like active smart cards, Active Keys, and smart card readers for users using HP interal systems.
• New PC setup, install, re-image and End-user data transfer.
• Incident management & resolution.

Requirements

• Ability to manage schedule on multiple projects
• Vehicle and License.
• English
• At least 2-4 years of experience in a technical support or IT field engineering role.
• Ability to manage schedule on multiple projects.
• Transparent communication.
• Proven work Experience in the role.
• Knowledge of Windows OS (Mac, Linux is a bonus).
• Practical Experience in the role.
• Excellent problem-solving skills.
• Organisational and interpersonal skills.
• Willingness to travel to customers as required.