Description:
We are seeking a proactive engineer to be the onsite hero and the face of Wifinity to our clients. You will deliver first-class customer support, technical solutions, and commissioning of new or upgraded sites, ensuring installations meet design and company standards. This role provides hands-on exposure to large-scale networks, infrastructure, and the commissioning process, directly supporting customer satisfaction and operational excellence.
Key areas of focus:
- Troubleshoot network and client device issues onsite, both technical and physical.
- Collaborate with Customer Service, Technical Support, and Installation teams to diagnose, resolve, and activate sites.
- Perform network performance analysis, compile reports, and respond to monitoring alerts.
- Conduct scheduled maintenance and respond to live break-fix faults in the field.
- Carry out wireless surveys, Wi-Fi optimisation, and support compliance with installation standards.
- Provide technical services for infrastructure installation (cabling, fibre, cabinets, switches).
- Commission remote sites onto the Wifinity core network, including circuits, radio links, fibre distribution, access points, and switches
- Audit installation quality, acting as handover acceptance from installation teams.
- Create and execute test procedures (cabling, fibre, wireless coverage, product testing).
- Investigate and repair faults, liaising with management team and relevant stakeholders
- Keep accurate records of changes, ensuring new hardware/services are integrated into monitoring systems.
- Maintain workflow process reports and provide technical support.
- Ensure safe working conditions and compliance with Health & Safety standards.
- Train and support Field Engineering staff where appropriate.
- Onboard devices, create device groups/networks/zones, synchronise devices, and edit port configurations.
- Upgrade switch firmware locally and via remote protocols.
- Verify router firmware versions, DHCP leases, ARP entries, IP neighbours, IP pools, VLANs, and bridges.
- Run diagnostics (ping, IP scan) and configure DHCP options.
About you:
- Adaptable, self-motivated, and thrive under pressure.
- Excellent communication and customer-facing skills.
- Strong initiative and problem-solving mindset.
- A "finisher" who refuses to leave jobs incomplete, with high standards and expectations.
Requirements
- Full UK driving license.
- Previous experience in field engineer / field network engineer role.
- Willingness to travel and stay overnight across the UK to meet business needs.
- Strong written, verbal, and ICT skills; able to maintain accurate systems and reports.
- Experience in client-facing roles with proven customer service ability.
- Flexible team player, able to work independently to deadlines.
Technical Skills & Competencies
- Be proficient in using netbox to locate site / device information, and identify services being used at a location.
- Experienced with Ruckus, Cambium and Mikrotik
- Be able to configure switches via CLI including but not limited to creating switch stacks, tag VLANs, set PVIDs, and check MAC/LLDP tables.
- Be able to use cnmaestro to assign switches to groups, edit port configs, and check uptime/resource health.
- On the different network controllers be able to create WLAN/AP groups, registration rules, and move APs between zones.
- Proficiency with industry-standard testing tools (Fluke, OTDR, Ekahau, Wi-Fi analysis).
- Experience with fibre splicing, cabling (internal/external), radio link installation, duct rodding, and telephony cabling.
Advanced Technical Skills
- Have a good understanding of different technologies including 3G/4G/5G. GPON, ADSL/VDSL/PPPoE.
- Sound understanding of Wifinity services being deployed such as Home Networking, Onboarding journey, hotspot.
- Packet capture and analysis (Wireshark, Mikrotik).
- Accessing and troubleshooting via Virtual Machines (Ubuntu, VM).
- Creating Supermicro servers, loading ESXi, installing Mikrotik cloud-hosted router images, and configuring VM settings.
- CCNA-level networking knowledge.