Field Service Engineer

Description:

An opportunity has arisen for a Field Service Engineer / Customer Technical Support Engineer to join a leading FMCG Manufacturer on a permanent basis. The role is to support customers with technology based advice and problem solving expertise on their manufacturing assets, covering clients in UK and Ireland.

KEY RESPONSIBILITIES:

• out overhaul, maintenance of manufacturing assets within customers factories
• as the interface in identification and resolution of issues with regards to Customer and/or Consumer complaints, maintaining a high level of communication and professionalism with the customer.
• customers with improving line efficiencies and reduce waste and providing guidance to customers.
• and work with businesses own manufacturing sites with the identification and elimination of the causes of Customer complaints.
• as the interface in the development and deployment of new products and innovations, ensuring company and customer requirements are met.
• with the customer in coordinating trials of new products to ensure clear and necessary data is obtained and used in the review process
• specific Customer initiative projects, ensuring pro-active and professional customer relationships are maintained.
• the physical performance of the product, ensuring achievement of specification with regards to pressure, temperature, and peak performance.