Field Service Engineer

Description:

Day to day, you’ll be working as part of a dedicated field service team reporting to Service Team Manager. You’ll have accountability of the Costa Express equipment in your region, carrying out a range of installation, repair and preventative maintenance work. Some of the key responsibilities include:

• Diagnose faults, repair or replace equipment to Brand guidelines
• Follow all documented processes to optimise machine reliability
• Effective communication of issues, problems or solutions through escalation points
• Adherence to Warranty and Returns procedures
• Demonstrate first class customer service, driving warmth and loyalty in our partnerships

A bit about you…

A passion for problem solving and hands-on approach is just the start of what we’re looking for. So, what else makes a great Engineer at Costa?

• Experienced in an environment with technical equipment and working in electrical and/or mechanical engineering role previously
• Experience with testing and repairing service equipment, and ability to handle and work with a variety of tools
• Determination to keep our equipment operating as effectively and efficiently as possible
• Ability to prioritise your workload in an organised and agile manner
• A natural problem solver, energised by curiosity, learning and continuous improvement
• A real passion for customer satisfaction, and not settling for less than the best