Finance Administrator

Description:

What you’ll be doing:

• Have in-depth knowledge and understanding of the client’s pension scheme to provide accurate and up-to-date information to help them administer the scheme.
• Collect outstanding debt in respect of overpayments due to be returned to the scheme, maintain the debt ledger for accurate accounting, and issue monthly reports to our clients.
• Complete administration duties accurately and effectively in accordance with the daily schedule, including handling emails and telephone enquiries.
• Deliver a high standard of customer service, ensuring each customer is happy with the service they have received, following Treating Customers Fairly guidelines.
• Work as part of a team to ensure service level agreements are adhered to.
• Create and maintain consistent and accurate scheme records and events using the appropriate systems

What we’re looking for:

Essential

• Enthusiasm and determination to deliver an outstanding level of customer service at all times.
• Excel – vlookups and data manipulation
• Ability to meet and work to deadlines within a fast-paced environment.
• An excellent eye for detail with good written communication skills, including spelling, grammar, and punctuation.
• Excellent IT skills – proficiency in Microsoft Office and Outlook is essential, along with fast and accurate keyboard skills
• A self-starter, able to manage your own workload but also work well as part of a team

Desirable

• Experience in a finance team or a finance qualification