Description:
You will be the engine behind LemFi’s Financial Crime Operations. Your primary focus will be leading investigations, streamlining unblocks, and improving operational efficiency to protect our customers while maintaining regulatory compliance.
You won’t just manage queues; you will design and optimise workflows, implement data-driven improvements, and lead a high-performing team that ensures financial crime is prevented without compromising the user experience.
How You'll Contribute
- Lead & Develop: Manage and mentor the Financial Crime Operations team, overseeing investigations, unblocks, and analyst performance.
- Drive Operational Excellence: Own key KPIs such as Time-to-Unblock, investigation turnaround, and QA accuracy, ensuring workflows are efficient and reliable.
- Optimise Processes: Maintain and enhance SOPs, QA processes, and operational dashboards, identifying and addressing inefficiencies using data insights.
- Collaborate Across Teams: Partner with Product to refine rules and unblock experiments, and with Compliance and the MLRO on escalations, SARs, and regulatory reporting.
- Data-Driven Insights: Provide actionable insights on false positives, alert quality, and investigation trends to continuously improve financial crime operations.
- Stakeholder Management: Manage communications with banking partners and law enforcement, ensuring timely, high-quality responses within SLAs.
- Support Compliance & Audits: Assist Compliance with regulatory reporting and audits, implementing improvements through the change-control framework.
Who You Are
- Impact-Oriented: You thrive in a fast-paced, high-volume environment, balancing fraud prevention, customer experience, and regulatory safety.
- Analytical & Process-Focused: You enjoy solving complex problems, improving workflows, and leveraging data to optimise operations.
- Leadership-Driven: You are experienced in leading teams, mentoring analysts, and driving high performance.
- Collaborative: You communicate effectively with Product, Compliance, and external partners, ensuring alignment across the business.
- Curious & Adaptive: You seek opportunities to improve systems, unblock bottlenecks, and scale operations across multiple markets.
What You'll Bring
- 5+ years of experience in AML or Fraud operations, including at least 2 years in a leadership role.
- Strong knowledge of AML/Fraud frameworks, ideally in the UK, US, and Canada.
- Proven experience managing investigations, alerts, and escalations in a fintech or financial institution.
- Excellent analytical skills with proficiency in Excel or similar analysis tools.
- Experience in fintech or payments companies, with ability to collaborate across Product and Compliance teams.
- Desirable: Knowledge of AML/CFT regulations in Africa, Asia, and Europe, and CAMS certification or equivalent.