Freelance Customer Service Tutor

Description:

DUTIES

• Deliver a timetable of teaching, learning and assessment as agreed with your Tutor Delivery Manager.

• To undertake qualification delivery planning in collaboration with team members that is compliant with all external requirements.

• Ensure that support systems are provided to facilitate positive retention, achievement, and progression.

• Completing all E-registers in a timely manner to the required standards

• Monitor attendance and performance of the learners on an ongoing basis and effectively report to management.

• Ensure learner requirements are dealt with quickly and effectively

• To deliver teaching, learning and assessment ensuring a positive learner experience and timely achievement.

• To ensure individual learning plans and progress reviews are completed appropriate to individual learner requirements, including the setting of smart targets.

• Timely completion of assessment and documentation to meet awarding body, audit and organisational requirements.

• Submit portfolios in a timely manner for interim and summative verification and work with the IV to ensure quality improvement.

• Undertake appropriate learning and development activities as required for the job role and maintain a record of all CPD.

• Contribute where appropriate to learner disciplinary action requirements.

• To attend standardisation and team meetings at designated centres to develop team and individual performance.

• Promote and ensure safe working practices and safeguarding of learners in line with current Health and Safety legislation and LCG Safeguarding and Prevent policies.

• Provide learners, customers and colleagues with support, advice guidance as part of your everyday role

• Conduct your role in line with the company values and expected behaviours

• Promote equal opportunities and recognition of diversity throughout the company

• Comply with the Safeguarding, Prevent and Health and Safety Policies and be vigilant to potential concerns and risks at all times

• Ensure confidentiality and professionalism at all times.