Front Desk

Description:

Psicon, a specialist neurodevelopmental service working closely with NHS trusts across the UK, is looking for a dedicated Weekend Front of House Co-ordinator to support their Canterbury clinic. This is a part-time, employed office-based position with flexible working hours ranging from 22.5 to 30 hours per week, scheduled from Friday to Monday inclusive.

In this client-facing role, you will serve as the welcoming face of the clinic, supporting a variety of administrative and operational tasks. Your efforts will ensure patients, families, and visitors receive a smooth and supportive experience while maintaining clinic efficiency and adherence to healthcare standards.

You will manage front-of-house duties, liaise with visitors and stakeholders, support internal teams with documentation and communication tasks, and help uphold a positive, calm clinic environment.

Key Responsibilities:

• Work onsite in Canterbury from Friday to Monday, covering 22.5–30 hours per week

• Greet and assist clients, patients, children, and families visiting the clinic

• Oversee visitor sign-in processes and ensure proper distribution of visitor passes

• Maintain tidy, welcoming, and calm waiting areas for a positive client experience

• Coordinate and manage the flow of daily administrative front-of-house operations

• Support clinical and administrative teams by answering calls, handling post, and uploading relevant documents to digital systems

• Assist in clinic appointment coordination and timely communication of any scheduling changes

• Participate in regular audits and work collaboratively to meet internal KPIs and regulatory standards (CQC, NICE)

• Liaise with contractors on behalf of the Estates Manager and ensure the Facilities team is kept informed of site-related matters

Person Specification:

• Strong interpersonal skills and ability to communicate clearly in writing and verbally

• Ability to work independently and collaboratively with a team

• Comfortable handling sensitive information and interacting with diverse individuals, including children

• Excellent IT proficiency, particularly with Microsoft Excel and data presentation

• Detail-oriented and capable of multitasking while maintaining service quality

• Previous experience in a similar NHS or healthcare administrative role preferred

• Confident in escalating concerns or risks related to service delivery or KPI achievement

• Motivated to learn about the NHS structure and operational frameworks if not already familiar

• Demonstrates Psicon’s core values: trust, integrity, commitment, and kindness

Benefits Include:

• 32 days annual leave (inclusive of bank holidays)

• Flexible leave scheme with options to buy/sell additional days

• Well-being days and birthday lie-ins

• Cycle to work scheme

• Enhanced pension contributions via salary sacrifice

• Free breakfast and "Pastry Mondays"

• Company-funded social events

• Employee well-being bursary scheme