Front Of House Coordinator

Description:

Psicon Ltd, a leading provider of specialist neurodevelopmental services, is seeking a Weekend Front of House Coordinator to support its clinic operations in Canterbury. Psicon collaborates extensively with the NHS, delivering high-quality autism and ADHD assessments, and is committed to innovation and excellence in healthcare.

As the first point of contact for patients, parents, and visitors, this role is essential to ensuring a welcoming and efficient clinical environment. You will be working closely with administrators and the wider operations team to maintain seamless patient support and uphold clinical standards.

This is a full-time, on-site position with a 34-hour weekly contract covering Friday through Monday (08:30–17:30 with a 30-minute break). The position is based near Canterbury city centre, though note there is no on-site parking.

Key Responsibilities:

• Warmly welcoming and managing all patients, families, and visitors.

• Ensuring proper sign-in procedures and visitor pass protocols.

• Maintaining calm, tidy, and professional reception and waiting areas.

• Supporting administrative staff with telephone handling, post management, scanning, and clinical documentation uploads.

• Coordinating and updating clinic appointment schedules and changes.

• Monitoring and contributing toward achieving Key Performance Indicators (KPIs).

• Performing regular compliance audits aligned with NICE guidelines and CQC regulations.

• Liaising with estates and facilities teams on contractor updates, maintenance, and utility matters.

• Ensuring patient-facing services run smoothly and efficiently at all times.

Skills & Competencies:

• Strong interpersonal, written, and verbal communication skills.

• Proficiency in IT systems, particularly Microsoft Excel, with the ability to interpret and present data.

• Ability to work independently while being a proactive team member.

• Confidence to raise concerns when targets or KPIs are at risk.

• Prioritization and multi-tasking abilities in a busy healthcare setting.

• Experience in NHS or private health sector administrative roles is highly desirable.

What Psicon Offers:

• Enhanced annual leave: 32 days per year (inclusive of bank holidays)

• Flexible leave scheme: Buy/sell additional leave days

• Well-being days and staff wellness bursary

• Pension scheme with salary sacrifice option

• Cycle to work scheme

• Birthday lie-in

• Free breakfasts, including Pastry Mondays

• Funded social events for team engagement

• A fun, supportive work culture guided by the values of trust, integrity, commitment, and kindness