Frontline Services Advisor

Description:

The successful candidate for this role will need to be customer focused individual who can demonstrate agility to work with a range of different people and varying tasks, with a passion for making a difference and ensuring the success of our students. You will have an understanding of the issues affecting students in higher education and experience of having worked in a customer service role.

Alongside these key skills you will have excellent communication skills, good problem solving skills and experience of providing effective advice and signposting. Knowledge of referral within a complex environment is a key to success within the role, along with a desire to help in the continual enhancement and development of the service.

We are looking to hear from candidates who also have the following skills/experience:
 

• Experience of using a Client Relationship Management systems (CRM) to record customer interactions
• Experience of administrative functions and processes, including using Microsoft Office package and office 365
• Excellent team working skills
• Confidence to work independently and the ability to make decisions with minimal support
• Excellent communication and influencing skills in dealing with a diverse range of people / situations
• Approachable, patient and empathetic listener with balanced and sensitive judgement