General Manager

Description:

We are seeking an experienced and visionary General Manager to lead our 4-star hotel in Cardiff.
The ideal candidate will be responsible for overseeing all aspects of hotel operations, ensuring the highest standards of guest satisfaction, staff performance, and financial success.

Key Responsibilities
Provide strategic direction and leadership for all departments (Front Office, F&B, Housekeeping, Maintenance, HR, and Finance).
Ensure consistent delivery of exceptional guest service and operational excellence.
Develop and implement business strategies to maximize revenue and profitability.
Manage budgets, forecasts, and financial reports to achieve performance targets.
Lead, train, and motivate department heads and staff to maintain a culture of excellence.
Ensure compliance with brand standards, health & safety, and legal requirements.
Build strong relationships with guests, staff, and stakeholders.
Drive innovation and continuous improvement across hotel operations.
Qualifications & Skills
✅ Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
✅ Minimum 5–7 years of experience in hotel management, with at least 2 years as a General Manager or Deputy GM in a 4-star or 5-star property.
✅ Strong financial acumen and operational expertise.
✅ Excellent leadership, communication, and problem-solving skills.
✅ Fluent in English (written and spoken).
✅ Based in the UK.