Description:
We’re looking for an Analyst, Global Incident Response to join our growing Global Incident Response team.
The role is an account and client focused role. The Analyst, Global Incident Response will support growth of our global Digital Forensics and Incident Response (DFIR) and overall IR efforts. This role focuses on servicing, and growing accounts though expertise in DFIR operations, data security, privacy compliance, project management, account management and document drafting. The ideal candidate should have at minimum, entry level knowledge of DFIR operations, threat intelligence, MITRE, privacy compliance principles and requirements, insurance, and basic data breach notification principles.
Day To Day You’ll Be
- Conduct scoping/consultation calls with clients, partners and their staff, including, other stakeholders.
- Draft scoping/proposal documentation and support contractual processes.
- Rapidly and accurately responding to partner or client needs and requests, including requests for proposal, pricing quotes, and contracts as well as activities that expand existing relationships with partners.
- Manage assigned case load with minimal assistance/manage entire sales process and oversee delivery.
- Utilize data collections tools, EDR, forensic tools, threat intelligence and dark web scrapping/search tools, API’s and other available tools to support DFIR engagements.
- Support Threat Actor engagements.
- Extract, review and analyze log data.
- Assist in drafting of case work product such as forensic reports.
- Assist the overall team through the life cycle of cases.
- Ensure client satisfaction, engagement, and success to support retention. Including, reviewing documentation, providing constructive and meaningful feedback through analysis.
- Communicate technical report findings and recommendations internally and with clients regarding identified forensic investigation evidence, vulnerabilities, data exposure and general risks.
- While in-between assessments, this person will be expected assist in current and future on-going improvements to processes, tooling, including research on current trends and issues in the field.
- Work alongside the business development team with delivery of account management tasks such as client reporting, contracting, and quarterly account reviews.
- Utilize key systems to accurately report insights and analyze operational and market trends in support of business development team.
Essential Skills & Experience
- Bachelor’s degree in cybersecurity, digital forensics, or technology related field. Exceptional related experience may be accepted in lieu of degree.
- Track record years of experience with incident response, project management, and legal compliance experience preferred.
- Track record years of experience in account management or inside sales communicating with all levels of the buying organization preferred.
- Able to work flexible hours, conduct consultations and draft initial case documentation outside of banking hours.
- Experience with EDR tools such as SentinelOne, CrowdStrike, Huntress, etc.
- Experience with Data mining tools such as Canopy preferred.
- The ideal candidate will have industry knowledge around insurance, cyber security, identity protection and/or government contract experience and have experience of managing complex processes to fulfillment.
- JD or Master’s in cybersecurity a plus.
- CISSP, CISM, CIPP (or CISA with a focus on privacy and security) certifications are plus.
- Well-developed communication and listening skills; able to analyze partner or client needs quickly and effectively.
- Highly professional, self-driven who can manage multiple priorities with verbal and visual presentation skills.
- Up to 10% travel.
- Additional language fluency is desirable.