Description:
The JCB Golf & Country Club, is constructed on a 240-acre site sat next to the multi- national engineering and construction giant JCB. Set in rolling Staffordshire countryside and boasting a 7308-yard par 72 championship golf course, the course was designed to not only host our corporate members and guests, but to include an annual professional championship. For 2025 we are proud to announce we will host the LIV tour event as their sole event to be held on U.K soil.
Due to an expansion to member and guest services provided for the upcoming season, a rare opportunity has become available to join our Golf Operations Team here at JCB Golf & Country Club. Upon golfers’ arrival to the property our golf operations team are the first face our golfers interact with and as the face of the business we are searching for enthusiastic, hardworking, and presentable individuals with a golfing background to work alongside our current team to provide outstanding member and guest services leaving memorable experiences along the way.
What does this role involve day to day?
- Leading the team on shift, managing the golfers and guests’ journey, communicating effectively with all teams across the estate.
- Assist the golf operations managers with overseeing the day-to-day operations including: arrival, bag drop, practice facilities, on-course services and post golf services.
- To be included in the Duty Mangers Rota’s, taking responsibility of the property during your shift
- Prepare & Manage staff rota’s and the team’s holiday for the HOD’s approval
- Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations, playing your part in making their visit with us world class in every way
- Attending any relevant daily/weekly meetings.
This will be suited to you if...
- You're currently established in a similar role, you have an outstanding track record of customer service achievements
- Your attitude and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time
- You take great pride in all that you do, you know your contribution is critical for both our guest and your team member experiences; you constantly look for opportunities to enhance the guest experience and drive positive changes within your team
- You make sure you and your team maintain a high standard of personal presentation through very particular grooming, presenting a professional and organised working environment at all times
- You're highly motivated and possess an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Country Clubs brand
- You have a positive “can do” attitude to solving problems in a professional and courteous manner
- You're a strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
- You're flexible; Flexibility is crucial and must work 5 days out of 7 including weekends