Graduate Software Support Analyst

Description:

Graduate Software Support Analyst – Southampton

Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Graduate Software Support Analyst to join their growing team on a permanent basis. This is an excellent opportunity for a recent graduate looking to build a long-term career within software support, gaining exposure to a wide range of technologies, systems and client environments.

Working within a small, highly capable support team, you will assist clients with technical issues, software updates and system troubleshooting while developing hands-on experience across 1st–3rd line support. You will gain exposure to databases, scripting, Windows environments and complex enterprise software solutions, with structured progression and ongoing learning opportunities.

The company is highly customer-focused, with an excellent reputation for delivering quality solutions and outstanding service to clients across a range of sectors.

Key Responsibilities:

• Provide 1st line support for client software solutions, logging and troubleshooting technical issues
• Assist with diagnosing and resolving software, database and configuration-related problems
• Support software changes, patches and updates across hosted and customer environments
• Work with SQL and Oracle databases, including scripts and stored procedures
• Assist with customer training, user acceptance testing and ongoing technical support
• Collaborate with internal teams and clients to ensure timely issue resolution in line with SLAs
• Gain experience across Windows client/server environments, XML/XSL scripting and enterprise applications
• Progressively develop skills across 2nd and 3rd line support activities

Requirements:

• Ideally hold a degree (2:1 or above preferred) in Computing, Computer Science, Engineering, Physics, Maths, or a related technical subject
• Strong analytical and problem-solving skills with an interest in software and technology
• Basic understanding of SQL, databases, or scripting concepts
• Excellent communication and interpersonal skills
• Motivated, enthusiastic and eager to learn within a technical environment
• Ability to work independently and collaboratively within a team

Desirable Skills:

• Exposure to SQL, Oracle, XML/XSL, or Windows Server environments
• Understanding of software testing, troubleshooting, or scripting
• Placement year, internship, or university project experience within IT or software environments