Guest Experience Team Member

Description:

Join the One Great Team at Haven as a Guest Experience Team Member at Lydstep Beach, located in the beautiful Pembrokeshire coast near the picturesque town of Tenby. This is a fantastic opportunity to become a key part of the guest and owner experience, ensuring every visitor's stay is exceptional.

As a Guest Experience Team Member, your primary role will involve creating a welcoming environment for guests and owners. You'll be greeting guests with a friendly smile and providing them with a positive first impression as they arrive at our vibrant reception area. Your key responsibilities will include interacting with guests and owners, listening attentively to their needs, addressing concerns, and ensuring their stay is as comfortable as possible. You will also collaborate with other team members to provide smooth, seamless service, and gather feedback to continually improve the experience.

This is an excellent role for someone who is passionate about customer service and enjoys working in a dynamic environment. Even though experience in similar roles such as Customer Service Advisor or Reception Team Member is beneficial, we provide full training for the right candidate.

Key Responsibilities:

• Greet guests with a friendly smile and enthusiasm, ensuring a positive first impression.

• Listen attentively to guest questions and concerns, taking thoughtful action to personalize interactions.

• Collaborate with other team members to deliver seamless service.

• Share guest feedback with relevant teams to improve service.

• Maintain a clean, safe, and welcoming environment.

Requirements:

• Experience in customer service or a similar role is advantageous but not essential.

• Passion for working with people and delivering exceptional customer service.

• Strong listening skills and the ability to communicate clearly and professionally.

• Patience, tact, and efficiency when handling guest complaints or challenges.

What We Offer:

• Competitive pay with overtime opportunities.

• An inclusive and supportive work environment.

• Comprehensive training and ongoing support.

• Career development opportunities, including fully funded qualifications.

• Exclusive team perks, such as up to 50% off on-park dining, 20% discounts on Haven Holidays, in-store purchases, free access to facilities, savings at national brands, and more!