Head Of Customer & Community Engagement

Description:

As our Head of Customer and Community Engagement, you'll champion a customer-first culture that aligns with Accent’s corporate objectives, ensuring we're effective in amplifying the customer voice and influence by facilitating our customer engagement groups to drive performance improvements.

You'll be responsible for ensuring that we deliver and evidence social value activities through an aims led community development service and support our vulnerable customers through an effective Inclusion service. Your role will involve fostering solid internal relationships, ensuring continuous service improvement, and leading efforts to exceed customer expectations. You'll work closely with internal and external stakeholders to embed and oversee our Customer Engagement Groups.

By being a strong role model for our values, you will positively influence our teams to innovate and meet challenges with creativity and resilience and you'll nurture, develop and maintain relationships with our engaged customers and implement scrutiny to make sure that our customers receive a high-quality service, are kept well informed and have a relationship with Accent that is based on trust and respect.