Head Of Digital Operations

Description:

Ericsson is seeking a Head of Digital Operations and Infrastructure (Head of People Infrastructure & Operations) to lead the delivery, operations, and continuous improvement of its HR technology platforms, with SAP SuccessFactors at the core. This senior leadership role will play a pivotal part in aligning HR technology with business strategy, ensuring scalability, compliance, and readiness for advanced analytics and AI-driven capabilities.

The role requires close collaboration with SAP SuccessFactors, product managers, IT teams, external vendors, and HR leadership to ensure seamless integration, enhanced user experience, and support for enterprise-wide workforce transformation. As a strategic enabler, the position bridges technical execution and HR strategy, ensuring platforms are future-ready and optimized for global business needs.

Key Responsibilities:

• Own delivery and operations of SAP SuccessFactors and other HR technology platforms.

• Lead platform configuration, architecture, and enablement to align with workforce strategy.

• Partner with SAP SuccessFactors to influence product roadmaps to meet business needs.

• Govern and oversee HR application development, demand planning, and customizations.

• Ensure HR data quality, compliance, and enterprise-wide data governance.

• Prepare systems and operations for AI-readiness, enabling automation and augmentation.

• Support rapid deployment of enterprise AI use cases in HR and cross-functional domains.

• Act as a strategic partner between vendors, IT, and HR leadership to translate business goals into operational execution.

Success Metrics:

• Improved HR technology user experience, with SAP SuccessFactors as the primary focus.

• Seamless integration of third-party HR tools and enterprise applications.

• Efficient governance and deployment of HR-related AI use cases.

• Effective collaboration across IT, HR, and vendor ecosystems.

Requirements:

• Senior leadership experience in HR technology management within large organizations.

• Expertise in SAP SuccessFactors configuration, integration, and operations.

• Strong HR data architecture and application development knowledge.

• Experience working across IT, vendors, and business functions.

• Hands-on leadership style, capable of strategic planning and operational execution.

• Agile delivery experience with focus on scalability, compliance, and innovation.

Additional Information:

• Application Deadline: 17th October 2025 (early applications encouraged).

• Work Setup: Approximately 60% on-site presence.

• Comprehensive background checks will apply for the selected candidate.

• Location: Reading, UK or Kista, Stockholm, Sweden.